Privacy Policy

At TorqX, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our products and services.

1. Information We Collect

We may collect the following information:

• Name
• Company name
• Job title
• Email address
• Phone number
• Country and business location
• Project or application details submitted through inquiry forms
• Technical requirements related to actuator selection
• Website usage information, including IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

• Respond to product and technical inquiries
• Recommend suitable actuator solutions
• Prepare quotations and proposals
• Process orders and provide customer support
• Improve our products, services, and website
• Send product updates, technical resources, and marketing communications where permitted by law
• Comply with applicable legal and regulatory requirements

3. Sharing Your Information

TorqX does not sell or rent your personal information. We may share information with trusted third parties only when necessary, including:

• Authorized distributors and business partners
• Logistics and shipping providers
• Payment and financial service providers
• Technology partners supporting our website and business operations
• Government or regulatory authorities where required by law

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, no method of transmission or electronic storage is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, contractual, and business obligations.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

7. Third-Party Websites

Our website may contain links to third-party websites. TorqX is not responsible for the privacy practices or content of external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, contact us at sales@torqxmotion.com.